FAQ

When will my order arrive?

Please allow 3-5 working days preparation time before shipping. Made-to-order items may require 7-10 working days for production.

UK customers can expect delivery within 2-5 days after shipping.

International shipping times vary depending on the destination. Estimated shipping time is 2-4 weeks.

Where are you located?

I am located in London!

Where do you ship?

I currently ship within United Kingdom, Hong Kong, United States, Canada, Australia, New Zealand, Singapore, Germany, South Korea. If your country isn't listed, please contact me. I'll check the shipping details and get back to you.

Do you accept returns?

Paintings & Prints
Returns for paintings and prints are accepted. Customers are responsible for return postage costs and any loss in value if an item isn't returned in original condition.

To initiate a return, customers must notify within 14 days of receiving the item.

Once the returned artwork is received, I will inspect it; if it's in its original condition, a refund will be issued.

Jewellery
Since jewellery is a wearable item, unfortunately I do not accept returns or exchanges.

Damaged upon Arrival 
If you receive a damaged item, kindly email me within 5 days of delivery, including your order number along with accompanying photo(s) for prompt assistance.

My email: info@chunsleepy.com

Do you accept cancellation?

To cancel an order, please notify me via email within 24 hours of placing your order. Unfortunately, cancellations cannot be accommodated beyond this timeframe.

My email: info@chunsleepy.com

What should I do if my package is lost or stolen?

Please contact your local courier or delivery service in the event of lost or stolen packages.

While I'm passionate about my work, I cannot assume responsibility for lost or stolen packages. Unfortunately, I am unable to issue refunds or replacements once packages have been dropped off as they are beyond my control.

Who is responsible for import tax?

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

*For example, deliveries to EU countries, the following fees may apply when your parcel arrives:

  • Handling Fee: Charged by your local postal service, typically between €6 - €15.
  • VAT: Varies by country (e.g., 22% in Italy, 19% in Germany).
  • Customs Duties: For goods valued under €150: VAT is the main charge. For goods valued over €150: Customs duties may apply in addition to VAT.

How can I stay updated with your store?

Stay updated by subscribing to my newsletter at the bottom of the website.

Alternatively, follow me on social media:

Painting IG: @chunsleepy
Jewellery IG: @chunmadethem